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FAQ – Rezerv
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FAQ

Frequently Asked Questions

When does the app Launch?

We will launch our beta test on February 20, 2018, and have an official Launch during the month of April.

How does the app work?

Rezerv connects drivers looking for parking with the vacant parking stalls of homeowners who have registered their driveways. After downloading the app, simply make an account as a driver or a homeowner. For drivers, set your destination, then you will be presented with a list of the most efficient parking stalls with their prices and hours of availability. Once a stall is chosen, you will be navigated directly to your Rezerv parking stall. For homeowners, set your hours of availability, then sit back and make passive income as drivers park on your property.

How long can I park in a stall?

Rezerv presents drivers with multiple parking stalls with different hours of availability. After choosing one that works for you in terms of how long you plan to park, you must make sure not to exceed the hours of availability of the homeowner’s stall. If you do stay past the available time, penalties can range from small fines to removal from the property via towing. In order to prevent this from happening, we will keep you informed on the homeowner’s hours of operation and notify you 10 minutes before the stall closes.

What happens if somebody is parked in my rezerved stall?

Due to our complex backend architecture, this is improbable. In the unlikely event that this does happen, however, you can report this case on your application or to our 24/7 Customer Support and you will be directed to the closest open stall that fits within your time frame.

What if my vehicle is damaged?

You can report any damages to our 24/7 customer support via phone (424) 442-9843 or email support@rezerv.co and take photos directly on the Rezerv app. We will then analyze your damages, consult with the driveway owners, and come to a conclusion for reimbursement.

How do I set the price of my stall?

You don’t have to! We will market and price your parking stall based on local competition and demand. This gives us the ability to surge prices accordingly and make you maximum profit.

How do I get paid?

As you host drivers in your driveway, you will begin earning credit in your Rezerv profile. You can then cash out your profits in the form of a prepaid credit card or check. We also provide the option of directly donating your proceeds to reduce carbon footprinting. Wherever you are, just sit back, relax, and rack up credit.

Who can see my personal information?

Your personal information will be completely held completely private. Only your address and driveway information will be disclosed to the drivers once they have provided their personal information and their credit card number as a security deposit. Our system is completely secure, as we track every transaction and monitor all users.

What happens if my property is damaged?

If your property is disturbed or damaged contact our 24/7 support center at (424) 442-9843, or email us at support@rezerv.co, and we will be on it immediately. Any damages will be promptly reimbursed at the expense of the driver. You also have the option of reporting any problems on your personal account.

What if I have more than one stall?

For you, the more the merrier! You can register as many owned stalls as you want with Rezerv and set the hours of operations as you please. The longer your stall(s) are open, the more opportunity there is to make money.

What if I use my stall every day?

Rezerv works around your schedule. You set your own availability and whenever you leave your driveway empty, you can schedule it to start making money. We also include a 10-minute buffer to make sure nobody is parked in your stall when you come back.

What happens if customers overstay their welcome?

If drivers overstay their welcome on your property, contact our 24/7 Customer Support center at (424) 442-9843 and a tow truck will be on its way to remove the vehicle.

How do I set my available hours?

You can set your availability on your personal account. You are capable of adding to/changing your availability whenever you choose.

How should I take a photo of my driveway?

When registering your driveway with Rezerv, you can take your own photo of your driveway and directly upload it to your personal account. We suggest a photo from the front of the stall, overlooking its entire length. During the verification process, we will highlight the stall location on the photo.

What if two people show up at my stall?

The chances of two people showing up at the same stall is equivalent to the chances of finding parking in Venice on a Friday night–nearly impossible. Rezerv has a complicated yet efficient backend architecture that prevents two people from knowing or booking your stall location at the same time In the unlikely event that this does happen, report the issue on your personal account or contact our 24/7 Customer Support and we will mediate immediately.

How long can I keep my driveway open?

The choice is yours. Just remember that the longer you keep your driveway open, the more money you can potentially make.

Am I responsible for the car in my stall?

As the homeowner, you hold no responsibility for the car in your driveway. Any problems the car may encounter in your driveway are under the responsibility of the car owner and will be mediated by Rezerv employees.

What if my property is rented, not owned?

There are no laws revolving around subletting a driveway on private property. Unless you have signed a contract explicitly stating that you cannot let others park in your driveway, you’re in the clear. Rented or owned, money can be made!

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