Rezerv Feature Release Notes

14 October 2024

Book Now, Pay Later for appointments in Business Portal

We’re expanding the Book Now, Pay Later features to include appointments. Previously available only for Class, this option can now be also used for Appointment. Currently only accessible through the Business Portal, this feature allows you to manually mark clients who choose to pay later, and then mark them as paid once the payment has been collected.

• How to access? Go to Service > Appointment > Booking > + Add Booking or Schedule > + Schedule >  Appointment 
• Available in: All tiers

Class Schedule Details enhancements

We’ve enhanced the Class Schedule Details to give you more control directly from the Schedule menu, without needing to access the Class > Bookings menu first. The updated interface includes:

1. View booking details: See all customers who have booked, are waitlisted, or have cancelled.
2. Send emails: Easily send emails to either all customers in the class or just those on the waitlist.
3. Add customers: Quickly add customers to a class.

• How to access? Go to Schedule > Select the class schedule you wish to view
• Available in: All tiers

26 September 2024

Customer tagging

The latest updates to the Customer Management Module allows you to create tags to identify your customer and personalise services based on important details like injuries, shoe sizes, their expertise level, or any other custom tags you find important for your business.

• How to access? Go to Customers > Tags
• Available in: All tiers

18 September 2024

Memberships with credits

Our new membership updates offers greater flexibility, letting you assign booking credits to any service—whether it's classes, appointments, or outlet access—without needing to create separate memberships for each service.

• How to access? Go to Pricing Plans > Memberships > select a membership > Pricing, service and credits setup
• Available in: All tiers

6 September 2024

Book now and pay later (house account)

This feature eases upfront payment barriers, perfect for clients who prefer in-person transactions or need additional time to manage their finances.

• How to access? Go to Settings > Checkout
• Available in: All tiers

3 September 2024

Integration with Igloohome

We are now integrated with IglooHome Door Lock, enabling gym owners to offer seamless, smart check-ins for their members.

• How to access? Go to Settings > Integration > Hardware Integrations
• Available in: All tiers (with additional cost)

1 September 2024

Integration with 1Fit

Get more eyes on your classes with our integration with 1Fit app! With just one click, your classes are available to the entire 1Fit community, giving you access to a larger pool of potential members. Increase your visibility, attract more participants, and fill your classes faster.

• How to access? Go to Settings > Integration > Booking Integrations. When you create a class schedule, you will see the option to “Allow booking on 1Fit”.
• Available in: All tiers

24 August 2024

Guest staff

With this feature, you can now add guest staff members and assign them directly to classes or events. While guest staff won’t have access to the your business portal, this is ideal for situations where full system access isn’t needed—like when a trainer is teaching a one-off class.

• How to access? Go to Management > Users > Add staff > Add guest staff
• Available in: All tiers

23 August 2024

Automated marketing tools

Our automated marketing tools take client engagement to the next level by offering a seamless, integrated approach to managing email, SMS, and WhatsApp campaigns. With these tools, you can efficiently automate your communications, ensuring that your clients are kept informed and engaged across multiple channels

• How to access? Go to Marketing in your business portal.
• Available in: All tiers

7 August 2024

Stripe Elements

If you are using Stripe to accept payments, we have a good news. We have integrated Stripe Elements into your website’s checkout page which your customers will be able to choose different payment methods (PayNow, FPX, GrabPay, Google Pay, etc) to purchase your services, packages, and memberships.

• Available in: All tiers

Q2 2024

New Features

One-time courses, events, and workshops

Now, you can create and offer your very own courses, events, and workshops. What's more, your clients can enroll in these offerings directly, bypassing the need for a full membership or package.

• How to access? Go to Services > Courses
• Available in: All tiers

Feature Enhancements

Sign up via email on your customer website

Your customers now have the enhanced option to create an account on your website using their email address, in addition to the previous method of using a mobile number. This update provides a more versatile and convenient way for users to sign up and log in.

• Available in: All tiers

Q1 2024

New Features

Appointments (Single service)

Our appointment feature enables your customers to book appointments online, which will save them time and effort. They will be able to choose the date and time that works best for them. It will also help you manage your schedule more efficiently by reducing the need for manual scheduling.

• How to access? Go to Services > Appointment
• Available in: All tiers

Q4 2023

New Features

1. Outlet access

Your gym members can now use their membership QR code to check in at your facility with the outlet access feature. Once they scan their QR code, our system will verify their membership status. If their membership is still valid, they will be able to check in directly.

This feature is ideal for members who prefer spontaneous workouts or have variable schedules. It’s also an excellent solution for gyms during peak hours when the front desk can get busy. It significantly reduces check-in time and allows your staff to focus on providing excellent customer service.

• How to access?
• Business portal: Go to Scan Customer (located at the menu)
• Customer website: Go to My memberships → Membership QR Code
• Available in: All tiers

2. Commission and salary calculation

Accurate and efficient payroll management is crucial for any fitness business. Our new Commission and Salary Calculation feature makes this process a breeze!

With this feature, you can now easily calculate the amount you owe your staff and trainers based on the number of classes they have handled.

This flexible feature allows you to manage your payroll effectively, whether you pay your staff based on the number of classes they handle, a fixed salary, or a combination of both. Say goodbye to your old manual commission calculations and hello to streamline payroll management with Rezerv!

• How to access? Go to Reports → Staff → Payroll & Payroll Report
• Available in: All tiers

3. Customer Mobile App (Shared App)

We are excited to announce the launch of our new mobile app! Our new mobile app is designed to make it easier for your customers to manage their fitness bookings, packages, and memberships from anywhere, at any time.

With our new mobile app, your customers can quickly and easily purchase packages and memberships, book classes, and check-in by simply scanning a QR code directly from their phone. This convenient feature provides your customers with a seamless booking experience, allowing them to easily manage their fitness routine while on the go.

Additionally, the app provides real-time updates on class availability, making it easier for your customers to plan their schedule and stay up to date with your business.

Feature Enhancements

1. Drop-in price for a class

You can have an option to offer a drop-in price for each of your classes which your customers are not required to buy a package first in order to book a class. They can book your class using the drop-in price and proceed to the payment. This enhancement is very beneficial especially for your new customers who are willing to trial your class before committed to buy a package of credits.

• How to access?
• Business portal: Go to Services → Classes → select a class → Pricing plan
• Customer website: Go to Timetable page → book a class → Select pricing option → Drop-in
• Available in: All tiers

2. Enhanced membership details in the business portal

Every customer’s membership has a comprehensive page in your business portal that shows membership details like billing cycle, booking limit, freeze details, cancellation details, payment method, discount, and all the past and upcoming invoices.

• How to access? Go to Customers → select a customer → Memberships → select a membership
• Available in: All tiers

3. Group booking enabled for classes that required more than 1 credit

If you offer a class that requires more than one credit to book (e.g. a Pilates reformer class), your customers can book for themselves and their friends, and the credits will be deducted accordingly. For example, if a customer books a class that requires 2 credits for himself and his 3 friends, then there will be a total of 8 credits deducted from his package.

4. Razer’s payment methods in the shared mobile app

Your customers can purchase a package or membership in the mobile app by using Razer’s payment methods such as bank transfer, virtual account, and e-wallet.

Q3 2023

New Features

1. Facility check-in with turnstile integration

With this facility check-in feature, your members can scan their membership QR code on the turnstile gate to check in at your gym facility. The process is simple and quick. 

Once they scan their QR code, our system will verify their membership status. If their membership is still valid, they will be able to check in directly and gain instant access to your gym facilities. This eliminates the need for them to book a slot, thereby offering more flexibility and convenience.

This feature is perfect for members who enjoy spontaneous workouts or those with variable schedules. It's also a great solution for gyms during peak hours when the front desk can get busy. It significantly reduces check-in time and allows your staff to focus on providing excellent customer service.

Feature Enhancements

1. Set booking size limit

Our latest feature, "Set Booking Size Limit", is designed to give you more control over your booking process. With this feature, you can easily set the maximum number of people allowed in a single booking. This helps you manage the number of customers at a time, ensuring a more organised and comfortable experience for everyone.

But there's more to this feature than just setting a maximum limit! It also allows you to customise the booking size limit for specific packages. This means that you can flexibly adjust the size of your bookings according to your operational capabilities and the specifics of the package, giving you greater control over your service offerings.

• How to access? Go to Services → Classes → Settings
• Available in: All tiers

2. Penalty system for membership bookings

This new feature is specifically designed to promote commitment and attendance among your membership base.

With our penalty system, you can establish how many strikes (instances of no-shows or last minute class cancellations) a customer with a membership can accrue within a specified period. 

If a customer exceeds the strike limit, they will face either a penalty, such as being unable to book a class for a certain number of days, or a no-show/cancellation fee.

You can also set a timeframe for when their strikes get erased and they start with a clean slate. This gives members the chance to improve their commitment to classes.

This system can reduce the number of cancellations and no-shows that can disrupt your operations. It also cuts down on wasted spots and ensures that your resources are used efficiently.

• How to access? Go to Services → Classes → Settings
• Available in: All tiers

Q2 2023

New Features

1. Integration with 2C2P payment gateway

We’re excited to announce the integration of 2C2P as a new payment gateway option, in addition to Stripe and Razer Merchant Services.

2C2P is specially designed for the Southeast Asian market, particularly Indonesia, and offers a wide range of payment options to meet the needs of gym and studio customers.

With 2C2P, your fitness business will have access to an even wider range of payment options. In addition to traditional payment methods such as virtual accounts, credit cards, and bank transfers, 2C2P provides unique options tailored to the Indonesian market, including e-wallets, QRIS, and retail outlets/OTC.

This will allow gym and studio owners to easily and securely accept payments from their customers in a way that meets their specific needs.

In addition to our existing integrations with Stripe and Razer Merchant Services, the integration with 2C2P further strengthens our commitment to providing the best possible payment options for your fitness business.

• How to access? Go to Settings → Payments → Add Payment Method
• Available in: All tiers

2. Promo code

Are you looking for a way to boost sales and attract new customers to your fitness business? With our latest Promo Code feature, you can offer your customers a discounted rate on your packages and memberships!

This feature allows you to create custom promo codes that your customers can use to get a discount on their purchase. You can specify the discount amount, the expiry date, and the packages/memberships that are eligible for the discount.

By using Promo Codes, you can incentivize customers to buy packages and memberships and increase your sales. It's a great way to run marketing campaigns and promotions to attract new customers.

• How to access? Go to Promo Codes in your business portal
• Available in: All tiers

Learn how to create a promo code

3. Integration with Razer Merchant Services payment gateway

We're excited to announce the integration of our software with Razer Merchant Services, one of the leading payment gateway in the world.

Razer Merchant Services offers a competitive rate compared to other payment processing solutions and provides a wider range of payment options, especially in the Southeast Asian market where digital wallets are prevalent.

This integration will allow you to offer more payment options to your customers and provide them with a secure and convenient way to pay for their bookings and packages.

In addition to Razer Merchant Services, Rezerv is already integrated with Stripe and Fazz SG (PayNow), both are trusted and secure payment processing solutions used by millions of businesses worldwide.

With Razer Merchant Services, Fazz SG (PayNow), and Stripe integration, you can now choose the payment processing gateway that best meets your needs and provide your customers with a variety of payment options.

• How to access? Go to Settings → Payments → Add Payment Method
• Available in: All tiers

Feature Enhancements

1. Enhanced recurring payment in memberships

Hooray! Now, you can set your membership to recur every X day(s), X week(s), and X month(s). This provides you with more flexible ways to sell your memberships.

You can also freeze your customer’s memberships by the number of days, weeks, months, and years. When you freeze a membership, our system will automatically push back the billing cycle (and the next payment due) as well as the membership end date.

In addition to that, our recurring memberships enable you to manually change the end date of the membership, set the minimum commitment period with a cancellation fee, and limit the number of bookings by days, weeks, months, and cycles.

• How to access? Go to Pricing Plans → Memberships → each membership
• Available in: All tiers

2. Auto check-in

Our highly requested feature! By enabling “Auto Check-in”, your customer no longer needs to scan the location QR code before joining a class. The class or session will be automatically completed once the session ends. If they didn’t show up for the class, you can still manually mark them as no-show.

• How to access? Go to Services → Classes → Settings → Check-ins
• Available in: All tiers

Q1 2023

New Features

1. Spot booking

Everyone is familiar with the customer who always uses the same spot and equipment and becomes dissatisfied when their preferred option is occupied. To enhance the customer experience, we are thrilled to unveil our new Spot Booking feature.

With the Spot Booking feature, your customers can now reserve their desired spot or equipment before the class starts, ensuring that their preferred spot is waiting for them when they arrive.

This feature will not only improve the customer experience, but it will also boost customer satisfaction and help increase the likelihood of repeat visits to your fitness business.

• How to access? Go to Management → Outlets → each outlet → Facilities → select a facility
• Available in: Business tier and above

2. Group booking

At Rezerv, we understand that the fitness industry is not just about individual workouts, but also about community and shared experiences. That's why we're excited to introduce our latest feature: Group Booking.

With Group Booking, your customers can now easily book classes and sessions together with their friends, family, or other guests. Rather than each individual making separate bookings and coordinating schedules, your customer can now invite their friends and make the booking for them. This feature not only adds convenience for your customers but also helps you increase your customer base and boost your revenue.

• Available in: Business tier and above

3. Shareable package

We're excited to announce the introduction of our new Shareable Packages feature. This innovative addition allows your customers to share package credits with their friends and family, making it easier for them to share their love of fitness and bring new customers to your studio.

With this new feature, your customers can easily invite their friends to use their package credits, without any complicated setup or procedures. This streamlined process will not only drive more customers to your studio but also boost your revenue.

• How to access? Go to Pricing plans → Packages → each package → Options → Set as shareable
• Available in: Business tier and above

4. Family account 

Do you offer fitness classes for children at your studio? If so, then our new Family Account feature is made for you. With this feature, your customers can now create child accounts for their children and book classes and purchase packages on their behalf, even if the child doesn't have their own RezervPass account or mobile number!

We believe that this new feature will be a game-changer for fitness studios that cater to families. By providing an effortless and efficient booking experience for families, you can improve customer satisfaction and grow your customer base.

• How to access? Go to Settings → Customer
• Available in: Business tier and above

Feature Enhancements

1. Automatically combine packages for group booking

Our latest feature will make group booking even more convenient for your customers - the ability to automatically combine packages.

With this innovative addition to our software, your customers that are looking to book group events for their friends can now effortlessly combine credits from different packages, maximising the value of their purchases and simplifying the booking process.

This feature allows your customers to seamlessly merge unused credits from previous packages with newly purchased credits, making group bookings a breeze. No longer will they need to worry about juggling multiple packages or letting unused credits go to waste.

Instead, they can focus on enjoying memorable experiences with their friends and family, knowing that they're getting the most out of their investments!

2. Free trial package for new customers

With this new feature, you can create a free trial package that will be automatically assigned to new customers who sign up. This means that when a new customer signs up on your website, they will automatically receive a free trial package, without having to do anything else.

To ensure that the free trial package is exclusively available to new customers, we've made it so that it will be hidden from the packages page on your customer's website. This way, existing customers won't see the free trial package as an option, and it will remain exclusive to new sign-ups.

What's more, with our advanced automation tools, you can even set up the free trial package to be automatically added to any user who meets specific criteria, such as those who just signed up from a specific date or existing non-members. This means you can target specific groups of customers and provide them with a tailored experience that is relevant to their needs!

• How to access? Go to Pricing Plans → Packages → Free Trial (with label “System”) 
• Available in: All tiers

3. Add floating Whatsapp button on the website

Your website just got a whole lot more customer-friendly with our new floating WhatsApp button! With this new feature, your customers will now be able to easily reach out to you with any questions or concerns they may have, without having to navigate through your website to find your contact information.

The floating WhatsApp button will be prominently displayed on your website, ensuring that it is always visible and accessible to your customers. By simply clicking on the button, they will be able to open a chat with you directly in WhatsApp, making it quick and easy to get in touch.

In addition to the floating WhatsApp button, your WhatsApp information will be automatically displayed on your contact page, providing customers with multiple ways to reach out and connect with you.

• How to access? Go to Management → Business Information → Business contact 
• Available in: All tiers

4. Dynamic payment methods

To build a seamless and positive customer experience, it is essential for a fitness business to give its customer the flexibility to choose their preferred payment method.

That’s why our new Dynamic Payment Method features will allow your customers to choose from multiple payment options including Stripe, Fazz SG (PayNow), and our upcoming payment gateway (Razer Merchant Services,and Xendit) to purchase packages or memberships.

This not only provides a more convenient and efficient process for your customers, but it also helps you increase customer satisfaction and loyalty.

• Available in: All tiers

5. Minimum attendance auto-cancellation

With this feature, you now have the ability to set a minimum number of students required for a class to take place. If the minimum attendance is not met, the class will automatically be cancelled, saving you time and hassle.

This feature is ideal for fitness businesses that offer specialised or niche classes that require a certain number of participants to be financially viable. It's also great for classes that have limited capacity, such as small group training sessions or personal training sessions.

In addition to saving you time, the Minimum Attendance Feature also helps you manage your resources more effectively. By cancelling classes that don't meet the minimum attendance, you can avoid wasting time, money, and resources, and instead, focus your efforts on more successful classes.

• How to access? Go to Schedule > create a schedule > Class > Advanced Settings
• Available in: All tiers

6. Editable refund and cancellation policy

Running a successful fitness business requires efficient management of refunds and cancellations, and we understand that this can be a daunting task for many. Our new Editable Refund and Cancellation Policy feature, allows you to easily create and edit your own policy for the packages and memberships you sell.

With this feature, you can customise your refund and cancellation policy to suit your business needs, including specifying the terms and conditions, timelines, and fees. This policy will be displayed to your customers when they are purchasing a package or membership, ensuring that they are aware of the terms before making a purchase.

With the ability to create and modify your own policy, you can ensure that your customers are aware of your specific refund and cancellation terms, while also protecting your business from unnecessary losses.

• How to access? Go to Settings → Policies 
• Available in: All tiers

7. Parental waiver form for child account creation

This latest improvement to the Family Account feature will provide additional security and peace of mind for both your business and your customers. 

Because now, when your customer wants to create a child account under their Family Account, they will be prompted to accept and sign a parental waiver form. This form can be customised to include specific details such as medical information or any other important requirements needed to participate in classes.

The Parental Waiver Form feature is a crucial improvement to the Family Account feature, providing additional safeguards and protections for both the business and the parents. It ensures that all parties are aware of their responsibilities and expectations, and helps to mitigate any potential legal issues that may arise.

• How to access? Go to Settings → Waiver form → Add Waiver Form → Parental waiver form 
• Available in: All tiers

8. Class attendance and customer reports

As a fitness business owner, understanding your customers' behaviour and class attendance is crucial for planning effective strategies and evaluating your business performance. That's why we are excited to announce our latest feature - Class Attendance and Customer Reports.

With the Class Attendance and Customer Reports feature, you can easily track your customers' behaviour and monitor the performance of your classes. The feature provides you with a detailed analysis of attendance data that is presented in graphical format, making it easy for you to visualise trends and identify areas for improvement.

This feature will provide you with valuable insights into your customers' behaviour, allowing you to tailor your marketing efforts, pricing, and promotions to attract and retain more customers.

• How to access? Go to Reports
• Available in: All tiers

9. Add notes to your customer’s profile

As a fitness business, it's essential to keep track of your customers' workout progress, medical history, and other relevant information. With our new feature, you can now do just that, and more! 

This new feature enables you to store and manage all the important information related to your customers, whether it's recording their workout progress, documenting medical history, or any image and document based file (JPG, PNG and PDF) that is related to your customer info.

With the ability to store and manage customer information, you can ensure that your customers receive the best possible care and support, while also streamlining your operations.

• How to access? Go to Customers → customer profile → Notes
• Available in: All tiers 

10. Customer waiver forms

To run a successful fitness business it's important to have clear and legally binding agreements with your customer. That’s why we introduce the Customer Waiver Forms Feature. This allows you to easily access and view the signed waiver forms of your customers, all in one convenient place. 

You can also assist your customers in accepting and signing their waiver forms directly from their profiles, making the process smoother and more streamlined for both you and your customers. This feature helps to ensure that your customers have a clear understanding of the risks involved in their fitness activities, and protects both your business and your customers.

• How to access? Go to Customers → customer profile → Forms
• Available in: All tiers

11. Edit customer’s email address

Keeping your customer information up to date is essential for any successful fitness business.

With our new feature, you can now easily edit and update your customers' email addresses in real-time. Whether it's correcting an error or updating their email due to a change, this feature provides you with the tools you need to ensure that your customer information is always accurate.

• How to access? Go to Customers → customer profile → Profile
• Available in: All tiers

12. Add New Theme: Alpha

We’re excited to announce a fresh new customizable theme for your website: Alpha Theme! This theme is designed to provide an engaging and visually appealing experience for your customers, allowing them to better understand the activities and atmosphere of your studio. 

With larger image sizes, you can showcase the unique aspects of your studio and the exciting classes that you offer. Alpha Theme is user-friendly, making it easily customizable, simple to navigate and easy on the eyes, making it the perfect choice for your fitness business.

• How to access? Go to Online store → Themes
• Available in: All tiers