Rezerv Feature Updates: August 2024

Welcome to the inaugural edition of Rezerv Feature Updates: August 2024. Each month, we’ll take a look back at the most important features released in the previous month, helping you stay up-to-date with the latest tools and improvements that can benefit your business.

In this first edition, we’re showcasing the powerful feature updates that were introduced in August 2024. These include the introduction of Automated marketing tools, a significant upgrade to our Stripe elements integration, and the release of the new Guest staff feature. Each of these features is designed to simplify your daily operations while providing your clients with a better experience.

From automating your marketing efforts to offering more local payment methods and managing temporary staff more effectively, these updates give you the tools to take your business to the next level. Let’s explore each feature and see how it can support your growth.

Automated marketing tools

The Automated Marketing Tools, launched in August 2024, take client engagement to the next level by offering a seamless, integrated approach to managing email, SMS, and WhatsApp campaigns. With these tools, you can efficiently automate your communications, ensuring that your clients are kept informed and engaged across multiple channels.

Seamless integration with Sendgrid and Twilio

Rezerv’s Automated Marketing Tools seamlessly integrate with leading communication platforms, SendGrid for email and Twilio for SMS and WhatsApp messaging. 

These integrations allow you to automate and personalize your marketing communications across multiple channels from one centralized platform, ensuring you reach your clients where they are most engaged. The platform even allows you to run test campaigns to ensure everything works perfectly before going live.

Automated campaigns and reporting

The automation dashboard provides clear visibility into the performance of your campaigns. You can track campaign results in real-time across multiple channels, and see detailed engagement metrics, including sent counts, open rates, click-through rates (CTR), and click-to-open rates (CTOR). This transparency allows you to refine your marketing efforts based on actual client behavior. And for added flexibility, you can export these results in CSV format for deeper analysis.

Customizable email templates

You can customize your email templates to match your brand’s look and feel. Adjust colors, logos, and footers to ensure your messaging aligns with your business identity. This feature allows you to create polished, professional email communications without needing advanced design or coding skills.

Pre-built campaigns

Rezerv makes it easier to engage with your clients by offering pre-built campaign templates that cover a variety of common marketing needs. These templates are designed to save time and ensure consistency in your communications. The campaigns are scheduled for delivery at 9 AM local time daily, ensuring optimal engagement.

Here are the main types of pre-built campaigns you can take advantage of:

• Welcome campaigns: Automatically send a welcome message to new clients when they first sign up. This creates an immediate connection and introduces them to your services.

• Before class starts: Send automated reminders to clients before their class or appointment starts, ensuring that they never forget a session and reducing the chances of no-shows.

• Membership expiry reminders: Keep clients informed about their upcoming membership expirations by sending them timely reminders, encouraging them to renew before the deadline.

• Package expiry reminders: Alert clients when their service packages are nearing expiration, providing them with an easy way to renew or extend their packages without interruption.

• More pre-built campaigns will be added soon, providing even more ways to tailor your communication and keep clients engaged at every touchpoint.

Stripe Elements integration

We significantly upgraded our Stripe Elements Integration to give your clients more flexibility and convenience when making payments. Now, in addition to traditional credit card payments, your clients can choose from a variety of local payment methods based on their location. This enhancement ensures a smoother, more localized experience for your customers, making it easier for them to complete transactions.

Local payment methods for one-time payment

For one-time payments, your clients can now use popular methods like PayNow, FPX, PromptPay, GrabPay, GooglePay, and SEPA, among others. These options cater to different regions, so whether your business is in Singapore, Malaysia, or Indonesia, your clients can pay using the method that best suits them.

Recurring payments simplified

When it comes to recurring payments, we've streamlined the process by automatically filtering payment methods that don’t support recurring billing. As a result, only credit cards and GooglePay are allowed for ongoing payments, ensuring a seamless experience for your clients and eliminating any confusion.

Bill to account option enhanced

The Bill to account option has been enhanced with the Stripe Elements integration, bringing the same flexibility and convenience available in online transactions to in-store payments. When using the "Bill to account" option, business owners can now charge clients using the same Stripe Elements interface as in online transactions. This allows you to select from the same range of local payment methods, such as PayNow, GrabPay, or saved credit cards.

Saved payment information for seamless transactions

Additionally, the system will remember if a client has previously saved their payment information. If a client has made a payment before and saved their card, Rezerv will automatically recall these details, allowing for faster, more seamless future transactions. This feature reduces friction at checkout and enhances the customer experience, whether online or in-store.

Guest staff feature

Managing temporary or part-time staff can be tricky, especially when you only need them for short-term roles like teaching a single class or covering an event. That’s why Rezerv introduced the Guest staff feature, designed to make it easier for businesses to handle ad-hoc staffing needs without unnecessary complexity.

With this feature, you can now add guest staff members and assign them directly to classes or events. While guest staff won’t have access to the Rezerv business portal, this is ideal for situations where full system access isn’t needed—like when a trainer is teaching a one-off class. It provides just the right level of involvement without compromising your operational security.

The Guest staff feature offers a practical solution for businesses with fluctuating staffing needs, ensuring that you can easily manage temporary workers without the hassle of creating full-time roles.

That wraps up the August 2024 edition of Rezerv Feature Updates. The new features released are all about enhancing efficiency and improving the overall experience for both you and your clients. From automated marketing tools to upgraded payment interface and flexible staff management, these updates are designed to streamline your operations and help you focus on growing your business.

We’re constantly working on new ways to support your success, and these latest improvements are just the beginning.

Curious to see how these features can fit into your workflow? Schedule a demo today and discover how Rezerv can elevate your business to the next level!